- In the right handside of the Back Office dashboard, click “setup”.
- Under "Rental Merchant Setup" select "Cancellation Policy".
- Under time limit, select the acceptable number of days that a rental item can be cancelled before the pickup date.
- Ex. Bluewater kayaks allows cancellation without penalty, as long as there is one week’s notice.
i. Bluewater kayak would select “7 days” before pickup date.
- Enter any specific cancellation terms.
- To change your cancellation terms, alter the appropriate section within the text editor.
- Click save.
You have now uploaded or changed your cancellation policy.
Example: Bluewater Kayaks allows customers to cancel up to 7 days before the start of the rental without penalty. If a customer cancels within this period, 100% of the rental fee is forfeited.