Depending on whether your store is going paperless with email receipts, you may be setting up a paper receipt printer. Please note that the only printer currently supported is the Star Micronics TSP650.
The black printer is located inside the main box surrounded by foam inserts. Here’s how you setup your printer for receipt printing through your Oak POS app:
- Remove printer from box and surrounding foam inserts.
- Find a good place to setup the printer so that it is convenient for receipt printing and easy retrieval. Ideal location would be close to a power outlet and close to an Ethernet connection.
- You will need to locate two cords in order to setup the printer:
- Power supply: This cable will be black and will come in two parts. The first part has a plug that will connect into a standard 3-prong wall outlet. The other end of this cord connects into an AC adapter which is a brick-sized box connected to another cord. Connect the AC adapter to the wall plug. Once attached, plug the 3-prong plug into the wall. Then, connect the other end directly into the back of the printer.
- CAT5 Ethernet cable: This cable will have Ethernet plugs on both ends and should be 5’ in length.
- CD014A Cord: This cable will have one end that resembles a phone jack input and another end that resembles an Ethernet plug. This cord is used to connect the printer to the cash drawer which is explained in detail in Section 2.1e.
- Once your printer has power, you will want to ensure it is properly connected to the Internet. To do this, you will connect the CAT5 Ethernet cable from the nearest Ethernet port to the back of the printer. Look for the left-most outlet on the backside of the printer which has the following engraving below it: “100/10BASE”. To confirm it has been successfully connected to the Internet, you will want to test to see if the printer has an IP Address. To do this, follow the following steps:
- With both the power cord and the Ethernet cord attached to both the printer and the respective wall outlets, hold down the “FEED” button on the front of the printer. The FEED button is located on the right side of the gray control panel on the front of the printer. It is located to the right of the “Power” and “Error” lights.
- While holding down the FEED button with one hand, use the other hand to turn on the power button on the left side of the printer. The power button is located at the bottom of the left side of the printer, halfway between the front and back. You can turn on the printer by pushing the toggle to the “ON” position.
- Continue holding the FEED button after the power is switched to ON. This will cause the printer to print one strip of paper. Once this happens, you can stop pressing the FEED button. The printer will then pause for 5-10 seconds before printing another strip of paper. This second strip of paper is important for determining whether the printer is connected to the Internet.
- Remove the second strip of paper and look at the bottom section of the paper which should say “Current IP Parameters Status.” Under this section, it should show three sections:
If there are numbers other than zeros next to the IP Address field, you are successfully connected to the Internet. Hold onto this number since you will need to program it into the settings of your Oak POS App on the iPad.
- You will also need the numbers from the print-out to set up a static IP address for the printer. This ensures that the printer won’t generate a new IP address every time it restarts.
- In a web browser (on a laptop or desktop) that is connected to the same internet network as the printer, navigate to http://<your-printer-ip-address>/ (e.g. http://10.10.96.43/ if “10.10.96.43” is your IP Address)
- In the left navigation pane, click “Login” under System Access. Enter User Name “root” and password “public” into the prompt.
- In the left navigation pane, select “IP Parameters” under Network Configuration.
- Select the button for Static and enter the information from the second strip of printer paper (IP Address, Subnet Mask, Default Gateway)
- Click the Submit button.
- At this stage, you will need to make one additional configuration update to the printer. The steps below will help the printer run more efficiently during busiest times.
- In the left navigation pane, click “System Configuration” under Network Configuration.
- In the drop-down box for “#9100 Multi Session,” select “ENABLE.”
- Click the Submit button.
- In the left navigation pane, click “Save” under Network Configuration.
- Select the button for Save > Configuration printing > Restart device. Click the Execute button. The printer will restart and your configuration changes will be applied.